FAQs
WHY SHOULD I HIRE A PRO ORGANIZER?
Are you tired of being stuck with lots of clutter? Maybe you are overwhelmed with where to start de-cluttering. As a professional organizer I will not only help get you organized, I will encourage you in your journey to be a more organized person. I can provide the much needed emotional and mental support as you learn new ways of doing things.
You don’t have to go at it alone! No amount of DIY Pinterest plans and free info will take away the anxiety of trying to organize yourself. Not everyone has the mind of a professional organizer. I can put things out in a way that dazzles you because you would have never thought of it on your own. It's worth the cost when you see your things organized in a way you've never imagined, yet it helps you live your life better.
Let me guide you through the difficult decision making process to help you stay motivated and avoid decision fatigue. Organizing can be very emotional and with my help you’ll stay focused and we’ll get to the heart of your organizing issues to create a fabulous and organized space you’ll truly enjoy!
DO I NEED TO BE PRESENT THE WHOLE TIME?
I will need your input in the beginning so that your de-cluttered space will be well suited to your personality and needs. After that, I can continue sorting and organizing based off your initial direction. There may be a few tweaks needed at the end of the project to ensure that it’s the best fit for you. If you would prefer to work alongside me, the job may go faster and you’ll learn some of the organizing strategies I use to give a space the order it deserves.
HOW LONG WILL IT TAKE?
That depends on the size of your project and how quickly you can make decisions. Very small projects can be accomplished in a day; others may take several sessions spread out over weeks or months. After our first session together I can give you a better idea of time frame for future projects.
I’M READY TO START, HOW DOES IT WORK?
We start with a free 30 minute facetime phone consultation to give me a sense of the type and scope of your organizing needs. We will discuss your greatest organizational challenges, what you’ve tried in the past, what did and didn’t work and how you see your organized space enhancing your quality of life. We will then discuss budget and organizing packages and decide together on the right one for your needs.
DO I HAVE TO THROW MY THINGS AWAY?
That decision is completely up to you. If clutter is interrupting your daily life and preventing you from attaining your goals, most likely, there will be items that need to be re-homed. However, you decide whether to donate, toss, or recycle. I promise to cheer you on as you let go of the things that you no longer need, use, or love; the things that are ultimately a barrier between you and the things you do love and use.
I will never push you to get rid of anything, but will gently nudge you with compassionate questions about the piece to let you decide if it is truly worth the space it is taking up in your home and mind.
Most importantly, I will not throw anything out without your express permission. I will help you make decisions, but the final decision is always yours.
Tips & Sass Organizing will not to be held liable for the client’s decision to let go of items that are later determined to be valuable.
WILL YOU HELP ME DONATE THE THINGS I CHOOSE TO PART WITH?
My goal is to put your possessions to use; to bless others with your abundance. I will transport as much as can fit in my vehicle and coordinate a pick-up for larger items, if necessary. If requested, I will provide a tax receipt for these donations. For a list of places I donate to and to get started de-cluttering on your own, check out my Resources page.
DO YOU HAVE A CANCELLATION POLICY?
When you make an appointment with me for a consultation or an organizing session, I reserve that time especially for you. Since that time is held for you, I ask for a non-refundable deposit. I respectfully ask for a minimum of 24 hours notice if you must cancel an appointment. This courtesy enables me to offer that appointment time to another client. I will attempt to confirm the appointment time with you two days in advance so that you've got plenty of time to let me know if there's been a change in plans. With a cancellation within 48 hours, I will hold your deposit towards rescheduling future sessions. Under that, your deposit is forfeit and a credit card may be required to book future appointments if I do not already have payment information on file.
HOW DO I PAY FOR YOUR SERVICES?
Payment is expected at the time of booking. If you are purchasing a package, the entire package fee is due at least a week before the first session date and hours must be used within 6 months, unless otherwise stated. I accept cash, check, all major credit cards (Visa, Mastercard, Discover, and American Express), Venmo, and PayPal.
HOW DO THE SUBSCRIPTION PLANS WORK?
Subscription plans require a recurring monthly or quarterly automatic payment, which will continue until you cancel your subscription.
All subscription plans start on the first day of the month following your first payment. (I.e., a subscription purchased on January 15 entitles you to a monthly visit in February or a quarterly visit in February, March, or April.)
Monthly subscription plan entitles you to one three-hour appointment per month. If you’re unable to use the appointment within the month to which it applies, you may roll it over for up to one calendar month. Unused appointments expire at the end of the second month.
WHAT IS YOUR SERVICE AREA & TRAVEL TIME POLICY?
We primarily serve clients within 50 miles of Richmond, CA.
The first 100 miles (round trip) of travel is free. After that, travel is billed at $0.69/mile.
Travel time between work sites is billable at our standard hourly rate.
Travel fees may be waived at our sole discretion.
SHOULD I GO BUY A BUNCH OF BINS RIGHT NOW?
No! Even though this seems like the fun part, it is not where you should start. We need to edit your things, measure your space and make a plan. Then we can go crazy at the Container Store!
Clients are responsible for paying for all agreed-upon supplies (file folders, labels, labeling tape, storage containers, shelving, etc.) necessary for the completion of the project.
We will either make suggestions about what supplies should be purchased and the client will do the shopping, the client will assist us in shopping for supplies, or we will shop and purchase supplies without the client being present and make arrangements to have those supplies delivered to the client’s location.
Our standard, hourly rate will apply for shopping and returns. Receipts for funds spent on clients behalf will be presented at the time payment for services is due.
